Refund Policy
Refund Policy
1. General Provisions
This Refund Policy defines the conditions and procedures under which a User may cancel a paid service from the investment academy and receive a refund. This policy is designed in accordance with the nature of the provided services, laws of the United Kingdom, the EU, the USA, and CIS countries, as well as requirements of the payment processor (e.g., Stripe).
General Principles:
- Refund requests must be sent to the Company’s support service via email (support@ronin-project.com) with the User's identification details (name, email address associated with the account, description of the purchased service) and reason for the request.
- The decision on the refund and the refund processing timeframe will be communicated to the User after the request has been reviewed.
- If approved, refunds will be processed using the same payment method used for the original transaction, minus any applicable processing fees (if permitted by law).
- The Company follows a fair approach: if the refund request meets the conditions outlined below, the Company cannot refuse the refund. However, the Company reserves the right to deny a refund if the request does not comply with the Refund Policy or is deemed fraudulent or abusive (e.g., multiple refund requests exploiting the service).
2. Personal Consultations
2.1. Cancellation Before the Service is Provided
The User may cancel a pre-booked personal consultation and request a full refund if the cancellation is made at least 24 hours before the scheduled consultation time.
Cancellation can be made via the Company’s cancellation feature on the website or by email notification.
2.2. Late Cancellation
If the User cancels a consultation less than 24 hours before the scheduled time, the Company reserves the right to withhold up to 100% of the consultation fee as compensation for reserving the expert’s time.
A partial refund in such cases is at the Company’s discretion, depending on the circumstances.
2.3. No-Show Policy
If the User fails to attend the scheduled consultation without prior notice, the service is considered fully rendered, and no refund will be issued.
2.4. Cancellation by the Company
If the Company or the expert cancels the consultation (e.g., due to unforeseen circumstances), the User will be offered an alternative time slot.
If the User does not accept the new time, they are entitled to a full refund of the canceled consultation.
3. Client Management (Monthly Analytical Support)
3.1. Cancellation at the Start of the Subscription Period
The User may cancel the client management service and request a refund within 14 days from the start of the paid period, provided that the User has not utilized a significant portion of the included consultation hours.
If the User has used the service only minimally (not more than 1 hour), the Company will issue a full refund or a refund minus the cost of the used hour (calculated based on the standard hourly consultation rate).
3.2. Partial Refunds
If the User has used more than 1 hour but less than 50% of the total consultation hours included in the monthly plan, the Company may issue a partial refund for the unused hours.
3.3. Cancellation in the Second Half of the Subscription Period
If 50% or more of the consultation hours have been used, no refund will be provided.
3.4. Exceptional Cases
If the User was unable to use the service due to valid reasons (e.g., illness, documented proof required), the Company may offer:
- A credit or bonus (carrying over unused hours to the next period).
- A partial refund (even if the formal refund period has expired).
This decision is at the Company’s sole discretion.
4. Courses (Pre-Recorded Video Lessons)
4.1. 14-Day Refund Guarantee
The User may request a refund within 14 days of purchase, provided that they have not started accessing the digital content.
4.2. Refund Restrictions After Accessing the Content
If the User has viewed more than 20% of the course content, the service is considered partially consumed, and no refund will be issued.
4.3. Partial Refund
If the User has completed between 20% and 50% of the course, the Company may, at its discretion, offer a partial refund (e.g., 50%) or a course exchange.
4.4. Refunds for Content Issues
If the course contains significant technical issues (e.g., content is inaccessible, critical errors in the material), the User is entitled to either:
- Correction of the issue, or
- A full refund.
5. Individual Lectures (One-Time Video Lessons, Webinars)
5.1. Refund Before Viewing
A refund is available within 7 days of purchase, provided the User has not started watching the lecture.
5.2. No Refund After Accessing the Content
If the system detects that the User has viewed a significant portion of the lecture or downloaded the materials, no refund will be issued.
6. Subscription to the Private Telegram Channel
6.1. Subscription Cancellation
The User may cancel their subscription at any time. Access to the channel will be maintained until the end of the paid period.
6.2. Early Cancellation Refund
A refund is available only if the User has not received access to the private content.
6.3. Exceptional Circumstances
If the private channel becomes unavailable due to the Company’s fault, the Company may provide a partial refund or extend the access period.
7. Refund Process
7.1. Submitting a Refund Request
The request must be sent to support@ronin-project.com with the subject line "Refund Request – [Service Name]".
7.2. Request Review Timeline
The Company will confirm receipt of the refund request within 2 business days, and a decision will be made within 10 business days.
7.3. Refund Processing
Refunds will be processed using the same payment method originally used. The time required for funds to be credited depends on the User’s bank and may take up to 14 business days.
7.4. Abuse of Refund Policy
The Company reserves the right to deny refunds if there is evidence of abuse of the refund system (e.g., repeated refund requests after consuming the content).
7.5. Disputed Charges (Chargebacks)
If the User initiates a chargeback through their bank without first contacting the Company, the Company reserves the right to provide evidence of service delivery to dispute the chargeback.
8. Changes to the Refund Policy
The Company reserves the right to modify this Refund Policy.
If significant changes are made, the updated version will be published on the website.
9. Contact Information
📩 Email: support@ronin-project.com
📍 Address: Dept 5989, 196 High Road, Wood Green, London, United Kingdom, N22 8HH
+442045773221
Last updated: February 27, 2025.
